When your order is complete, an order confirmation will be automatically sent to the email address you provided at checkout. The confirmation will include a summary of your products, delivery address and order number. If you have not received an email within a few minutes – double check your spam folder. If you still do not receive it, contact us at support@prylxperten.se and we will help you.

If Klarna is not shown as a payment option, it may be due to several factors: – You have selected a currency other than SEK. Klarna only works with Swedish currency and language. – You are using a browser or device that does not support Klarna's embedded windows. – Your information does not exactly match the population register (e.g. incorrect social security number or address). We recommend that you try placing the order again in a different browser (Chrome or Safari) and check that all personal information is correct. If the problem persists, contact Klarna customer service on 08–120 120 10.

Yes, we offer invoice payment via Klarna. When you select this at checkout, Klarna will send an invoice to your email address as soon as your order has been shipped. The invoice usually has a 14-day payment period. Please note that the invoice comes from Klarna – not us – and any questions about payment or reminders are handled directly by them.

Yes, it is possible – but keep in mind that Klarna is very careful to ensure that the company details match exactly with the Swedish Companies Registration Office's register. This means that the corporate registration number, company name and address must be identical to what is registered. We also recommend using the company's official email address when ordering.

We process orders as quickly as possible to offer fast deliveries. Therefore, unfortunately, it is not always possible to change an order after it has been placed. If you have made a mistake - contact us directly at support@prylxperten.se with your order number and we will see if it is still possible to adjust before the order is sent.

If you have chosen Klarna invoice as your payment method, the order will be shown as “paid” in our system, as Klarna guarantees the payment to us. You still have an active invoice to pay to Klarna. Check the email from Klarna for due date and payment information. If you have any questions about the invoice, please contact Klarna directly.

We ship all orders with PostNord. Delivery time within Sweden is usually 1–3 working days after the order has been processed and left our warehouse. During peak seasons (e.g. Black Week, Christmas, or major promotions) delivery time may be a few days longer. For deliveries outside Sweden, delivery time varies between 3–10 working days depending on the country and local shipping company.

We process and pack orders on a continuous basis every weekday. Normally, your order will be shipped within 24 hours of placing it, provided the products are in stock. You will receive an email with tracking information as soon as the shipment has left our warehouse. For larger campaigns, the processing time may be slightly longer.

It is normal for the tracking link to not show any information immediately. PostNord updates its tracking when the package has been scanned for the first time, which can take up to 24 hours after we have shipped your package. If you still cannot track your package after 24 hours, please contact us and we will investigate it for you.

Start by checking the tracking link you received via email to see the current status. If it appears to be stuck or if the delivery time has passed without an update, contact us at support@prylxperten.se. We will then contact PostNord and start a complaint if necessary. No customer should have to pay for a package that has not arrived.

Absolutely! As soon as your package leaves our warehouse, an email with a tracking link will be sent. There you can see where the package is, when it is expected to arrive, and any events along the way. We use PostNord's service, which means you can also download their app for even smoother updates.

Yes, we deliver to several European countries, including Finland, Denmark and Norway. Delivery times are slightly longer than within Sweden, and local customs regulations or shipping companies may affect how quickly the package arrives. Any customs fees or import taxes are handled by the recipient. Please check what applies in your country before ordering.

If you want to return a product, please contact us via email at support@prylxperten.se within 14 days of receiving your order. Please provide your order number and a brief reason for the return (e.g. “returned purchase” or “did not fit”). We will then send you instructions and a return form. The product must be unused, in new condition and in its original packaging. Once we have received and approved the return, the amount will be refunded to the same payment method used for the purchase.

The cost of return shipping is the responsibility of the customer, unless it is a complaint (e.g. broken or wrong product). We currently do not offer free returns. We recommend that you return the item using trackable shipping - we are not responsible for packages that are lost on the way back to us.

If your item is defective, damaged or not working properly – email us at support@prylxperten.se. Attach your order number, a short description of the problem and preferably pictures or video showing the error. We will get back to you as soon as possible with information on whether the complaint is approved and how we will resolve it – often by sending a new item or offering a refund.

Once we have received and inspected your return, the refund will usually be made within 3-7 business days. You will receive a confirmation email as soon as the return is approved. The refund will be made automatically to the payment method you used for the purchase – e.g. Klarna, card or Swish.

Unfortunately, we do not offer automatic exchanges. If you want to exchange for a different size, color or product, you can return the item you do not want to keep and place a new order for the desired product. This will speed up the process for you and avoid waiting for the processing time for an exchange.

If you have received the wrong product – e.g. the wrong color, model or a product you did not order – we apologize! Please email us as soon as possible at support@prylxperten.se with pictures of the incorrect product and your order number. We will send the correct product at no extra cost and provide instructions on how to return the incorrect product.

The easiest way to reach us is by email at support@prylxperten.se. We respond to all emails as quickly as we can – usually within 24 hours on weekdays. Please include your order number if you have a question about a specific order, so we can help you faster.

In order to maintain fast and efficient customer service, we currently do not have a telephone line. All support is done via email. This way, we can follow up on cases in writing and handle them in the correct order, without forgetting any case. We will make sure to get back to you as soon as possible!

If you have not received an order confirmation email after your purchase, please check your spam folder first. The email is sent automatically within a few minutes of completing your order. If it is not there, you may have accidentally entered the wrong email address at checkout. Contact us and we will help you find your order.

We always respond as quickly as we can, but during peak seasons and promotions it may take a little longer than usual. Make sure you have emailed to the correct address (support@prylxperten.se) and also double check your spam folder – sometimes our reply ends up there. If it has been more than 48 hours without a response – please contact us again.

Absolutely! We are happy to help you if you have questions about features, compatibility, sizes or anything else. Send your question to support@prylxperten.se and you will receive a personal answer as soon as we can. Our ambition is for you to feel safe and secure before your purchase.

No, we are a pure e-commerce company and do not currently have a physical store or showroom. This allows us to keep prices low and focus on fast deliveries and good customer service online.

If you don't see Klarna as an option at checkout, it may be because: – That you have chosen a currency other than SEK. Klarna requires that both language and currency are set to Swedish and SEK. – You are using Safari on your iPhone or iPad, where problems sometimes arise with choosing a payment method. We recommend that you try changing your browser (e.g. Chrome) and ensure that you have selected "Sweden / SEK" at the bottom of the page. Still not working? Contact our customer service and we will help you.

This may be due to caching in your browser or a temporary glitch. Start by: Refresh the page. Clear cache/cookies. Try opening the page in incognito mode. We also recommend that you check if the feature works in another browser. Please let us know if the problem persists and we will investigate.

This is usually a temporary problem caused by cache, cookies, or blocking extensions in the browser (e.g. Adblockers). Try the following: – Clear cache and cookies. – Disable extensions and plugins. – Test on another device or browser. If it still doesn't work - contact us with information about which product it concerns and which device/browser you are using.

Start by checking your internet connection. If the problem only affects our site, it could be due to temporary maintenance, high traffic, or a technical bug. Try refreshing the page or opening it on a different device. Please email us if the error recurs so we can fix it as quickly as possible.

Error messages in the checkout can be caused by, for example: – Insufficient balance or payment denied by Klarna/card issuer – Incorrect zip code or address – Incompatible language/currency Double check that all information is filled in correctly and feel free to try another payment option. If the problem persists – please take a screenshot of the error and email us, and we will help you further.

If the layout looks strange, it may be because some older browser versions don't support all modern features. We recommend using the latest version of Chrome, Safari, or Firefox. You can also try clearing your cache or opening the page in incognito mode. Still not working? Email us with information about the device and browser you're using and we'll look into it.

We are a pure e-commerce company. By only selling online, we can keep prices low and offer a wide range that is updated continuously. We do not have a showroom or physical store, but our customer service is always here to help you.

Yes – a digital receipt is automatically sent to your email when you complete the purchase. If you have chosen Klarna as your payment method, you will also receive an invoice or payment information directly from Klarna. If you need an extra receipt afterwards (e.g. for accounting purposes), contact us and we will arrange it.

Yes, all products are covered by a minimum 1-year warranty – in some cases longer depending on the manufacturer. The warranty covers manufacturing defects and is valid provided that the product has been used according to the instructions. If you have any problems or questions – please contact us and we will help you file a complaint or replace the product if necessary.

Absolutely! We ship to several countries within Europe, including Finland, Denmark and Norway. Please note that any customs duties or import taxes may apply depending on the country you are ordering from. These costs are the responsibility of the buyer. Delivery time for international orders is usually 3-10 business days.

PrylXperten was started with the goal of making fun, smart and affordable gadgets more accessible to everyone. We are passionate about innovation and gadgets – everything from practical everyday solutions to fun gifts and technology gadgets. Over the years, the range has grown, but the vision is the same: fast deliveries, good prices and satisfied customers.